The field office of Customer Service Operations is responsible for the monthly reading of electric, gas and water meters. Maintaining the readability and accessibility to these meters and the design of new routes and schedules to effectively read and inspect the meters is also Customer Service’s responsibility. Customer Service Field Representatives turn on and off all utility services as well as perform inspections of meters and services due to unusual utility usage. The investigation, assessment and collection of fines for illegal diversion of utilities comes under the jurisdiction of Customer Service.
Please see the document 'How to Read a Gas Meter' available online.
Using a screwdriver or stick, slide the meter box lid off. Lift the meter face cover. You will see a glass dial similar to an odometer of a car (an example is below). The sweep hand measures each cubic foot of water up to 10 cubic feet and is used mainly for testing. The first number on the right of the dial is a “lazy zero”. It represents the ‘ones’ place. There is no need for it to move because the sweep hand does its work. The movable dials to the left read in 10s, 100s, 1,000s of cubic feet, and so on.